Privacy Policy

We at TWR PLAY LTDA. (“TWR PLAY, “we”, “us” or “our”), registered with the CNPJ under No. 54.118.360/0001-11, headquartered at Avenida Prefeito Osmar Cunha, No. 416, sala 1108, Centro, Florianópolis/SC, CEP 88.015-100, we bring you a complete video solution and the most modern streaming technologies on your websites and, of course, we take your privacy and the protection of your data very seriously. for real. We have carefully developed this document so that our users (“you”) understand how we handle your personal data, what your rights are and how you can exercise them.

WHY DOES TWR NEED TO TREAT PERSONAL DATA?

In order for you to be able to access our platform safely and enjoy all the benefits it offers, we need to collect some personal data. Rest assured, here we treat privacy and protection of personal data with transparency. see how

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

TWR has a duty to transmit certain information to judicial, tax and governmental authorities, in accordance with the law.

In addition, we may share some data with third-party service providers for various purposes aimed at your security (such as fraud prevention), better support, compliance with legal obligations, among other related issues, always backed by security, transparency, confidentiality and best governance practices.

DOES TWR PLAY STORE MY PAYMENT DATA?

No, TWR PLAY does not store any user payment data. We use the STRIPE platform, which allows you to carry out secure transactions directly through the client-side (ie without sending sensitive data to your server). Learn more at Online Payment Processing for Internet Businesses – Stripe.

HOW LONG WILL THE DATA BE STORED?

If the Personal Data we process is no longer necessary for your specific purposes and we are not required by law to retain it, it will be deleted, destroyed or anonymized.

WHAT ARE YOUR RIGHTS AS A HOLDER OF PERSONAL DATA?

Personal Data is yours and Brazilian law grants you a series of rights related to it. TWR PLAY is fully committed to fulfilling these rights and, in this section, we will explain what these rights are and how you can exercise them. See below

IMPORTANT NOTICES

For your security, whenever you submit a request to exercise your rights, TWR PLAY may request some additional information and/or documents so that we can prove your identity, seeking to prevent fraud. We do this to ensure everyone’s security and privacy.

In some cases, we may have legitimate reasons to fail to comply with a request to exercise rights. These situations include, for example, cases in which specific information could violate TWR PLAY or third parties’ trade secrets or rights, as well as cases in which requests for data deletion cannot be met due to the existence of our obligation to retain data, whether to comply with legal or regulatory obligations or to enable us to defend you or a third party in disputes of any nature.

Also, some requests may not be responded to immediately, but we are committed to responding to all requests within a reasonable time and always in compliance with applicable law.

If you have any questions about these issues or how you can exercise your rights, please feel free to contact us through the channels provided at the end of this Policy.

PROCESSING PERSONAL DATA OF CHILDREN AND ADOLESCENTS

We do not collect or solicit personal data from anyone under the age of 13. If we become aware that we have collected personal data from a person under the age of 13, we will cancel the account created on the Platform and delete the personal data, only being able to keep personal data that aim to prevent a new registration attempt.

HOW DO I TALK ABOUT PERSONAL DATA WITH TWR PLAY?

The Data that TWR PLAY collects is hosted on servers located in the United States of America (US). By accessing or using our website and services, or providing Personal Data to TWR PLAY, you consent to the processing and transfer of such Data to Brazil and the United States. Any international transfer of personal data will always be carried out in accordance with the General Data Protection Law (13.709/2018).

CHANGES IN PRIVACY POLICY

We strive to protect the privacy of your Personal Data, but in some cases, we cannot guarantee complete security, such as: unauthorized entry and use by third parties of your information, hardware or software failures that are not under TWR PLAY control and other external factors that may compromise the security of your Personal Data.

Therefore, your performance is essential to maintain a safe environment for everyone. If you identify or become aware of any factor that could compromise the security of your data in your relationship with the Company, please contact us using the contact information indicated below.

If you believe that your Personal Data has been processed in a way that is incompatible with this Policy or with your choices as a Subject of your Personal Data, or if you have questions, comments or suggestions regarding this Policy and the way we handle it your Personal Data, please contact us. We have a Personal Data Protection Officer (DPO) who is available at the following contact addresses:

CHANGES IN PRIVACY POLICY

As we are always looking to improve our services and the way we operate, this Privacy Policy may be updated to reflect the improvements made. Therefore, we recommend that you periodically visit this page so that you are aware of the changes made. Combined?

Please also see our TERMS OF USE and our COOKIES POLICY.

#privacy doesn’t do it alone

LAST UPDATE DATE.: feb 05, 2024.